Complaint·July 10, 2025

On 07/09/2025 around 9:00 AM, LPA interviewed Resident (R1). Investigation revealed the following: Interviews conducted revealed the following: 9 out of the 10 staff members did not agree with the allegation, S1 stated that the facility has pest control measures in place and is currently in preventative mode. S2 indicated that kitchen cleaning is performed regularly. 9 out of the 10 residents did not agree with the allegation. R1 indicated that mice have been seen however had been taken care of in a slow manner when it’s brought up to the staff. LPA observations revealed the following: No live rodents were observed at the time of the visits. Records review revealed the following: LPA Anguiano reviewed a Dewey Pest Control Service Agreement, which indicated proof of an annual service contract. This contract indicated that the services are performed monthly on Wednesday’s. Additionally, a review of the Dewey Pest Control Service Log, covering the period from March 1, 2025, and April 29, 2025, confirmed that treatment services are being performed monthly. During this investigation, LPA did not find sufficient evidence to support the above-mentioned allegation. Based on the evidence gathered, interviews conducted, and records reviewed, although the allegation “staff did not keep the facility free of rodents” may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. An exit interview was conducted, and a copy of the Complaint Report was given to Suzette Johnson.