Complaint·August 12, 2025

The investigation revealed the following: Allegation: Staff are not properly addressing pest infestation in the facility. It is being alleged that a resident in care has bugs crawling on body and face throughout the night. On 08/12/25 from 12pm-1:25pm LPA conducted Interviews with R2-R10 regarding the allegation above, 3 of 9 residents interviewed reported observing pest in the bedrooms, and reported having their bedrooms treated after staff was made aware. 6 of 9 residents interviewed denied the allegation above and reported their bedrooms have been treated for pest as a precaution. On 08/12/15 LPA unable to interview R1 as R1 refused interview. On 08/12/25 from 1:35pm- 2:32pm LPA conducted interviews with S1-S5 regarding the allegation above, 5 of 5 staff interviewed denied the allegation above, and reported that R1 does not allow staff to come into R1's bedroom to provide cleaning services. Additionally 5 of 5 staff interviewed stated that R1 threatens to call law enforcement and a Lawyer if staff attempt to enter R1's bedroom. On 08/12/25 LPA conducted a review of Dewey pest control services logs, per service log R1's bedroom was services on 6/20/25. LPA conducted a review of Dewey pest control service agreement, per agreement 10 bedrooms are treated weekly as well as common areas, and the building exterior. On 08/12/25 LPA conducted a review of communication notes, LPA observed documented communication from staff reported that R1 does not allow entry into R1's bedroom. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated. Exit interview conducted, and a copy of this report was provided.