Complaint·August 21, 2025

It is being alleged that facility kitchen does not provide lunch to go when requested. On 08/19/25 LPA conducted interview with R1 regarding the allegation above, R1 reported the allegation is being addressed however R1 has been dealing with the allegation above for 3 months. on 08/21/25 LPA conducted interview with S1-S2 regarding the allegation above, 2 of 2 staff interviewed denied the allegation above, Per 2 of 2 staff interviewed residents have requested to go meals and the kitchen staff has completed the request. Additionally 2 of 2 staff interviewed reported that the requested packed meal are not always picked up by R1. 1 of 2 staff interviewed reported that the kitchen cooks big quantities of food to ensure that residents who are out during scheduled meal services can have food available upon their arrival. On 08/21/25 LPA reviewed the admission agreement page A-3 letter E titled meals, upon review of the admission agreement, LPA did not observe any documentation stating that the facility will provide packed meals for residents in care. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated. Exit interview conducted, and a copy of this report was provided.