Complaint·September 26, 2025

The investigation revealed the following: Allegation: Staff did not keep the facility free of rodents. It is alleged that a resident in care observed 6 rodents in the residents’ bedroom. On 09/24/25 from 9:30am-12:00 pm LPA conducted Interviews with R2-R10 regarding the allegation above. 6 of the 9 residents interviewed denied the allegation above. 3 of the 9 residents interviewed confirmed the allegation above and reported observing pest, per the 3 of 9 residents interviewed pest was reported to staff and staff services bedrooms. Additionally, 9 of 9 residents reported bedrooms being cleaned daily by staff, and 8 of 9 residents interviewed confirmed that the facility has a pest services come out to service. On 09/26/25 LPA conducted an interview with R1 regarding the allegation above, per R1 staff have addressed R1’s concerns and R1 has not observed any rodents in bedroom. On 09/24/25 from 1:35pm- 2:32pm LPA conducted interviews with S1-S6 regarding the allegation above, 6 of the 6 staff interviewed denied the allegation above. Per 6 of the 6 staff interviewed, the facility common areas, and bedrooms are cleaned daily. 6 of 6 staff also confirmed that the facility has a pest control contract, and that pest control comes out regularly to service the facility. 6 of the 6 staff interviewed also stated that if and when a resident reports observing pest, a work order will be created, maintenance staff will inspect, and pest control will come out to further service the reported area. On 09/24/25 LPA conducted a check of bedrooms: 119, 135, 137, 217, ML 21, and ML22, LPA observed bedrooms to be clean and pest free. On 09/26/25 LPA conducted a review of the work order dated 09/17/25, per work order resident’s bedroom was inspected for mice infestation and a hole behind residents’ refrigerator. On 09/26/25 LPA conducted a review of Dewey pest control service agreement, per agreement 10 bedrooms are treated weekly as well as common areas, and the building exterior. Per Dewey pest control service agreement dated 9/18/25 resident’s bedroom was inspected and there was no activity found. A review of the housekeeping schedule was conducted, and it reads that every housekeeper cleans 8 bedrooms per shift. Bedrooms are deep cleaned once a week. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated. Exit interview conducted, and a copy of this report was provided to Sidonia Cordis.