Complaint·October 8, 2025

It is being alleged that residents in care are missing appointments due to staff not providing assist in a timely manner. On 10/07/25 and 10/08/25 LPA conducted interviews with S1-S5 regarding the allegation above. 5 of 5 residents interviewed denied the allegation above, per 5 of 5 staff residents have refused assistance and have refused to attend medical appointments. O n 10/08/25 from 1:45 pm-2:15 pm LPA conducted interviews with R2-R10 regarding the allegation above. 9 of 9 residents interviewed denied the allegation above, 1 of 9 residents reported they have refused to attend scheduled medical appointment. On 10/07/25 and 10/08/25 LPA attempted to conduct interview with R1, however R1 refused interview. On 10/08/25 LPA conducted a review of R1's file. LPA conducted review of facility notes, LPA observed documentation indicating R1 has refused medical appointments on multiple occasions. Allegation: Facility staff failed to provide transportation to resident to and from medical appointment. It is being alleged that the facility is not providing residents in care with transportation to and from medical appointments. On 10/07/25 and 10/08/25 LPA conducted interviews with S1-S5 regarding the allegation above, 5 of 5 residents interviewed denied the allegation above. Per 5 of 5 staff, some residents have Access accounts, some residents are transported by families, and some obtain assistance by the facility. On 10/08/25 from 1:45 pm-2:15 pm LPA conducted interviews with R2-R10 regarding the allegation above. 9 of 9 residents interviewed denied the allegation above, 5 of 9 residents reported having their own means of transportation, 1 of 9 residents reported the facility assist with all medical appointments, 1 of 9 residents is now aware of how they get to medical appointments, 2 of 9 residents reported that a physician comes to the facility to see them. On 10/07/25 and 10/08/25 LPA attempted to conduct interview with R1, however R1 refused interview. On 10/08/25 LPA conducted a review of R1's file. LPA conducted review of facility notes, LPA observed documentation indicating R1 has cancelled transportation arrangements on multiple occasions. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated. Exit interview conducted, and a copy of this report was provided.