Complaint·November 6, 2025

Investigation revealed the following: Regarding the allegation, “Staff did not ensure the facility was free from pests,” it was alleged that staff did not ensure the facility was free from pests, specifically cockroaches. LPA interviewed eight (8) staff members and eleven (11) residents. Of those interviewed, one staff member and three residents confirmed ongoing issues with pests, specifically cockroaches. Residents reported sightings in their rooms and expressed concern about the facility’s ability to maintain a pest-free environment. Interviews with housekeeping staff confirmed that they alternate shifts and clean 2–3 times per day. However, despite these efforts, the presence of live and dead cockroaches observed during the visit indicates that current cleaning practices have not been effective in preventing pest activity. Records reviewed included pest control documentation from Dewey Pest Control, which showed that in October 2025, only 40 out of 165 resident rooms were fogged for cockroaches. Service logs dated 10/01, 10/15, 10/18, and 10/22 each documented fogging of only 10 rooms per visit. Sanitation conditions were marked as “Fair” in most rooms, with two rooms on 10/01 noted as “Poor.” Additionally, LPA reviewed the facility’s housekeeping and maintenance work logs. The logs confirmed that 165 resident rooms require cleaning, not including common areas. The housekeeping work log showed that two housekeeping staff (S3–S4) are assigned to clean the floor where Resident (R1) resides. During the tour, LPA observed and photographed three live cockroaches and four dead cockroaches inside Resident Room R1, confirming the presence of pests. Although the facility has a pest control contract and cleaning protocols in place, the limited scope of treatment, inconsistent cleaning practices, and direct observation of live pests support the allegation. Based on the evidence gathered, interviews conducted, and records reviewed, the preponderance of evidence standard has been met; therefore, the above-mentioned allegation is found to be SUBSTANTIATED. This is a violation of California Code of Regulations, Title 22, Division 6, Chapter 8. A citation is being issued on the attached (LIC-9099D). An exit interview, a copy of this report and appeal rights were provided to the Administrator.