Complaint·December 29, 2025

It is being alleged that residents in memory care may have scabies, and the facility is unable to control the spread of scabies. On 12/18/25 from 10:00 am- 12pm LPA conducted Interviews with R1-R10 regarding the allegation above. 10 of 10 residents interviewed denied the allegation above, 2 residents reported having rashes that are being treated. On 12/18/25 from 1pm-1:45pm LPA conducted interviews with S1-S5 regarding the allegation above. 5 of 5 staff interviewed denied the allegation above. 1 of the 5 staff interviewed stated that there was a resident that was taken to urgent care for scratching, however it was determined that the scratching was due to an allergic reaction for a medication that has since been discontinued. On 12/24/25 LPA conducted a review of after visit summary dated: 11/12/25, it is indicated in the after visit summary that R1 was seen for generalized rash which was found to likely be an allergic reaction and was provided with a prescription. Allegation: Staff do not ensure residents’ hygiene needs are being met. It is being alleged that residents are not being bathed properly and are dressed in dirty clothes. On 12/18/25 from 10:00 am- 12pm LPA conducted Interviews with R1-R10 regarding the allegation above. 7 of the 10 residents interviewed reported they do not require assistance with bathing needs, 3 of 10 residents reported obtaining bathing assistance from staff .10 of 10 residents interviewed denied the being dressed in dirty clothes. On 12/18/25 from 1pm-1:45pm LPA conducted interviews with S1-S5 regarding the allegation above. 5 of 5 staff interviewed denied the allegation above. On 12/24/25 LPA conducted a review of laundry schedule. Per laundry schedule, laundry is done daily, each resident gets their laundry done once a week unless the service plans indicate that a resident requires laundry service multiple times a week. Allegation: Staff do not ensure that residents have clean bedding. It is being alleged that residents' bedding isn't being changed. On 12/18/25 from 10:00 am- 12pm LPA conducted Interviews with R1-R10 regarding the allegation above. 10 of 10 residents interviewed denied the allegation above. On 12/18/25 from 1pm-1:45pm LPA conducted interviews with S1-S5 regarding the allegation above. 5 of 5 staff interviewed denied the allegation above, and reported linen exchange is done weekly, unless a resident has an accident then linen exchange is done more than once a week. On 12/18/25 LPA conducted tour of the facility and observed laundry actively being done, LPA observed 5 bedrooms that were observed to have clean linen. On 12/24/25 LPA conducted a review of laundry schedule. Per laundry schedule, laundry is done daily, each resident gets their laundry done once a week unless the service plans indicate that a resident requires laundry service multiple times a week. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated. Exit interview conducted, and a copy of this report was provided.