complaint·September 28, 2021

Licensing Program Analyst (LPA) Calvin Tsui and Alex Pritz conducted a unannounced complaint visit to invesitgate the allegations of "Staff do not ensure the residents are properly fed while in care" and "Residents personal belongings are mishandled while in care". For the allegation, " Residents personal belongings are mishandled while in care." The allegation is that resident items are lost in laundry. At 11:30 a.m. LPA's interviewed 10% of facility census; 5/5 residents interviewed in memory care and 8/8 interviewed in assisted living stated that they have not lost items in laundry. This allegation is unsubstantiated. report reviewed signed and delivered. exit interview conducted, no deficiency cited.