complaint·March 17, 2022

Staff stated R1's roommate, Resident 2 (R2) was also assessed and was observed with flea eggs. R2 was also given treatment and prescription. In addition to getting both residents treated for fleas, their room was disinfected and their clothing, blankets and bedsheets were washed. When asked about cockroaches, residents could not recall and denied the allegation that there are cockroaches. LPAs interviewed random residents, and they denied ever having fleas or roaches during their stay at the facility. Review of records indicate that the licensee contracts with ORKIN for monthly service as preventive measures for insects. Review of these invoice did not reveal any outbreak of pest or insects. Based on the information obtained, there wasn't enough evidence to corroborate the allegation that licensee is not keeping resident rooms free of pests. Therefore, the allegation is deemed Unsubstantiated at this time. Staff isolates residents: In regards to the allegation, it was reported that the head nurse is isolating residents. Because two residents were noted to have fleas, according to staff and residents, as a preventive measure, for any spread of fleas throughout the facility, both R1 and R2 were quarantined temporarily. Their responsible parties were notified, and they didn't express any complaints or concerns. Both R1 and R2 were interviewed to address the allegation. Both residents denied ever being isolated. Based on the information obtained, there wasn't enough evidence to corroborate the allegation of staff isolating residents. Therefore, the allegation is deemed Unsubstantiated at this time.