complaint·August 24, 2022

LPA interviewed R1, who confirmed that they've given access to their personal information to the administrator's friend, via mail and telephone calls willingly. R1 stated they receive assistance through the friend normally, and is in contact with the friend every day. In addition, R1 stated that the friend was given access to retrieve R1's mail at R1's home, allowed entrance to enter R1's home to obtain voice messages, and make bank deposits for R1. Based on the information obtained, there was insufficient evidence to prove that staff did not safeguard resident's confidential information. Therefore, the allegation is deemed Unsubstantiated at this time.