complaint·November 1, 2022

another. Based on the information obtained through interviews, there was insufficient evidence to corroborate the allegation of staff not treating residents with respect and/or differently. Therefore, the allegation is deemed Unsubstantiated at this time. Staff do not follow through with residents medical appointments: In regards to the allegation, it was reported that staff is not helping Resident 1 (R1) with eye appointments. Also staff never followed up with subsequent eye visits so R1 could get glasses. LPA interviewed R1, who confirms the allegation, but according to facility staff, R1 is independent, and able to make their own appointments. Furthermore, staff states that they do assist R1 in making all their medical and dental appointments, but R1 refuses to go to them. Most recently staff confirms that R1 refused to go to their eye appointment on at least a couple occasions. LPA called R1's social worker, and nurse practitioner to confirm staff's statements for R1 refusing to go to their medical appointments. Both the social worker and nurse practitioner confirmed information provided by facility staff. The social worker confirmed that on or about August 2022, R1 refused twice to go to their eye doctor appointment, stating both times transportation arrangements were made, but R1 refused to come down from their room to make the appointment. Staff states that they continue to encourage R1 to make their medical appointment, and follows up. R1 continues to state they do and are independent and can make decisions on their own. R1's primary physician and responsible party/closest relative are aware of R1's behavior and independence. Furthermore, a review of R1's files indicate that R1 is independent and can arrange their own transportation. Based on the information obtained, there was insufficient evidence to corroborate the allegation of staff not following through with the resident's medical appointments. Therefore, the allegation is deemed Unsubstantiated at this time.