complaint·December 27, 2023

Interview with residents revealed R1 did not want to fill out an inventory sheet or use the lockboxes provided by the facility. Resident #2 (R2) believed cash was stolen from them while they were sleeping about 5 months ago, and Resident #3 (R3) believed they had perfume taken from them within the past month. R2 and R3 believed staff or residents took the items. Neither R2 nor R3 reported the missing items and did not log their missing items on inventory forms. Eleven (11) out of fourteen (14) residents interviewed reported no instances of theft or missing items. Based on interviews and record review, there was no evidence supporting a theft as opposed to items that went missing or were lost. The facility followed the theft an loss policy, made reasonable efforts to safeguard residents’ property, and attempted to reimburse residents for missing items. Therefore, the allegation is deemed UNSUBSTANTIATED at this time. No immediate health and safety hazards were observed during this visit. Exit interview conducted. Appeal rights discussed. Copy of report provided.