complaint·January 19, 2024

LPA spoke with Staff #1 (S1) in the memory care unit who explained that calls may be delayed if another resident is using the line. At 10:40 a.m. today LPA was able to call out from the facility phone. At 10:45 a.m. today, Staff #2 (S2) told LPA that the memory care unit phone was recently misplaced by a resident. The facility promptly replaced the phone. Based on interviews and observations, the facility phone is operational. Therefore, the allegation is deemed UNSUBSTANTIATED at this time. No immediate health and safety hazards were observed during today’s visit. Exit interview conducted. Appeal rights discussed. Copy of report provided.