complaint·February 13, 2026

Interview with the administrator at 9:00 a.m. on 07/31/25 revealed they spoke with R1 about the issue. R1 liked to watch television to ignore the snoring. When R1’s headphones broke, the administrator bought R1 a new pair of headphones. Interview with the wellness director at 9:00 a.m. on 02/12/26 revealed facility staff provided R1 incontinence care every two (02) hours at night. R1 did not like being woken up by the staff, but the wellness director explained it was necessary for their health. Interview with R2 revealed they and R1 had resolved any prior issues between them. Record review of R1’s care plan confirmed staff checked on R1 every two hours for incontinence care. Interviews with twelve (12) out of thirteen (13) residents on 02/12/26, which was at least 10% of the total number of residents, revealed the facility had accommodated their choice of roommates. Interview with Resident #3 (R3) at 11:10 a.m. on 02/12/26 revealed they were not happy with their roommate, though the administrator had already addressed their concern and would soon change R3 to a new room. Based on interviews, and record review, the facility appropriately accommodated residents’ choice of roommates. Therefore, the allegation is deemed UNSUBSTANTIATED at this time. No immediate health or safety concerns were observed during today’s visit. Exit interview conducted. Copy of report provided.