complaint·June 2, 2021

Continued from 9099 LPA’s interview with (10) residents revealed that most have not had any issues in receiving assistance with their medications. Most of the residents did not express any immediate or major concerns regarding staff not assisting them with medication as well. Based on the information gathered during this and previous visits, the department does not have sufficient evidence to determine that staff did not assist resident with medications as needed. Therefore, this allegation has been UNSUBSTANTIATED at this time. Regarding allegation that staff screamed at resident, interviews conducted with (10) residents revealed that most have not ever witnessed or experienced any staff screaming at them or R1. Most residents felt that there were no immediate or major concerns regarding staff screaming at any resident. Based on the information gathered during this and previous visits, the department does not have sufficient evidence to determine that staff screamed at resident. Therefore, this allegation has been UNSUBSTANTIATED at this time. Regarding allegation that staff did not provide laundry service in a timely manner, LPA interview with staff revealed that laundry service for R1 is done every other day at the request of R1. Most residents get laundry service completed once or twice a week. LPA’s interview with (10) residents further revealed that most did not have any concerns with the laundry service. Based on the information gathered during this and previous visits, the department does not have sufficient evidence to determine that staff did not provide laundry service in a timely manner. Therefore, this allegation has been UNSUBSTANTIATED at this time. Regarding allegation that staff did not respond to call button in a timely manner, LPA’s interview with (10) residents revealed that most did not have any immediate or major concerns when they request service from staff. Most residents stated that staff typically arrive within 5 minutes. During the evening shifts, most residents stated they do not recall waiting much longer than 5 - 10 minutes as well. On 4/19/2021, LPA observed R1 press the call button in their room and staff arrived within 2 minutes. Based on the information gathered during this and previous visits, the department does not have sufficient evidence that staff did not respond to call button in a timely manner. Therefore, this allegation has been UNSUBSTANTIATED at this time. Regarding allegation that resident was not accorded dignity in relationships with staff. During the investigation, LPA did not observe any negative interactions or treatments towards residents during any initial or subsequent visits. Interviews conducted with (10) residents revealed that most had not observed any harsh treatments, disrespect or negative interactions from staff with themselves or R1. LPA interview with staff revealed that most of them maintained appropriate working relationships with residents. Based on the information gathered during this and previous visits, the department does not have sufficient evidence that resident was not accorded dignity in relationships with staff. Therefore this allegation has been UNSUBSTANTIATED at this time. Exit interview conducted / report issued and sent via E-Mail.