complaint·August 27, 2021

(continued from 9099) LPA observed residents press the call button in their room and staff would typically arrive in a timely manner. Based on the information gathered during this and previous visits, the department does not have sufficient evidence that Staff are not responding . Therefore, this allegation has been UNSUBSTANTIATED at this time. It was alleged that staff speaks rudely to residents, LPA interview with (13) residents revealed that all residents have not witnessed Staff 1 interact with any resident negatively. Most residents did not express any immediate concerns of their interactions with S1. LPA interviews with staff revealed no staff has witnessed S1 speak to any resident or staff rudely or in a negative tone. During the investigation LPA observed S1 answer multiple phone calls throughout the day and did not observe S1 speak with anyone with a negative tone or in a rude manner. Based on the information gathered during this and previous visits, the department does not have sufficient evidence to determine that staff speaks rudely to residents.  Therefore the above allegation is UNSUBSTANTIATED  at this time. It was alleged that staff are not providing adequate food service. LPA interview with (13) residents revealed that most residents did not express any immediate or major concerns regarding food service. LPA reviewed and obtained a copy of the facility menu and observed a variety of food being served. Based on the information gathered during this and previous visits, the department does not have sufficient evidence to determine that staff are not providing adequate food service. Therefore, the above allegation is UNSUBSTANTIATED at this time. It was alleged that staff are not properly cleaning residents rooms, LPA interview with (13) residents revealed that most residents did not express any concerns regarding staff not properly cleaning rooms. During the course of the investigation LPA observed staff cleaning common areas and bedrooms on multiple occasions. Based on the information gathered during this and previous visits, the department does not have sufficient evidence to determine that staff are not properly cleaning residents rooms. Therefore, the above allegation is UNSUBSTANTIATED at this time. (Continued on 9099-C) (Continued from 9099-C) It was alleged that staff are not providing residents with a comfortable environment. LPA interview with (13) residents revealed that most residents did not express any immediate or major concerns about their living environment. All residents did not report any other resident playing loud music  throughout the day, however LPA did observe music being played over speakers in the hallways and the common areas. Based on the information gathered during this and previous visits, the department does not have sufficient evidence to determine  that staff are not providing residents with a comfortable environment. Therefore, the above allegation is UNSUBSTANTIATED at this time. Exit interview conducted. Copy of report issued, signed and sent via email.