complaint·July 13, 2022

In addition, staff assist R1 with taking medications with applesauce and comply with R1's requests to ensure all medications are administered. There is insufficient evidence to suggest staff are forcing R1 to take medications, therefore the allegation staff force medication into R1's mouth is deemed Unsubstantiated at this time. R1 requires all food is pureed. Staff deliver R1's food to R1's room and set it up as R1 wishes. R1 does not require staff feed them; R1 can feed themself. There is insufficient evidence to suggest staff are not patient with R1 being a slow eater since R1 can feed themself, therefore this allegation is deemed Unsubstantiated at this time. In addition, since R1 requires pureed food, the cooks have done what they can to make the pureed food palatable for R1, even pureéing food separately as R1 has asked. Therefore, this allegation is deemed Unsubstantiated at this time. LPA spoke with other residents regarding staff allowing privacy when they have visitors and staff receiving phone calls from their family. Most residents have a cell phone so their family and friends call them on the cell. It was noted R1 also has a cell phone. Most residents meet with visitors in their room and are afforded privacy. LPA observed on 07/13/2022, R1 had a visitor in their room and was afforded privacy. R1 chooses to leave the door to their room open. Therefore, there is insufficient evidence to say staff do not allow residents privacy with visitors or hang up on residents' family phone calls. These allegations are deemed Unsubstantiated at this time. LPA spoke with other residents regarding laundry service. Personal laundry is done once per week. No residents had complaints about the laundry service. LPA spoke with the ED who indicated R1 wants laundry done more often than once per week which was the agreement. The ED says staff do R1's laundry on a more frequent basis in order to appease R1. There is no evidence staff are not doing laundry at least once per week as indicated in the admission agreement, therefore this allegation is deemed Unsubstantiated at this time. Exit interview conducted and report issued via email.