complaint·January 27, 2023

LPA Yee conducted a subsequent unannounced complaint visit today to continue the investigation. During today's visit, LPA Yee conducted additional interviews with Joey Vitug, Facility manager, Lito Vitug, Executive Director, Residents #1 through Resident #4, and NOC staff. The following information regarding Allegation #1 - Staff did not meet Residents needs was obtained. Per information obtained, night staff was called by Resident #1 using a personal phone and was advised that Resident #1 had fallen. Per night staff that was interviewed, staff immediately went to Resident's room and observed Resident #1 on the floor. Resident #1 also informed staff that emergency services had already been called and they were on the way. The two night staff were not able to assist Resident #1 back to bed due to being morbidly obese. Resident #1's medical condition has changed and requires a specialized Hoyer lift for transferring. Resident #1's medical condition is still in the process of being assessed for appropriate placement and is currently not living at the facility. Additional four emergency personnel had to be brought in to assist the two responding emergency personnel lift the resident back into bed since no injuries were sustained. According to Resident #1, the fall from the bed was the result of Allegation #2 - resident's room has pests. Resident #1 alleges that there was movement felt in the bed and when the bed covers were pulled back, roaches or water bugs were seen running out and startled Resident #1, causing the the resident to fall off the bed. There were no bugs observed in the room but the room was treated as a preventive measure. Per review of the facility records, the rooms and common areas are inspected by maintenance and by their pest control company monthly or as needed. If maintenance discovers any pest activity, it is reported to pest control and the facility is treated. Per review of the facility service reports, for June 2022 through January 3, 2023, they did not observe any pest activity. Per residents interviewed, some have indicated that they do not have any pest problems and some indicated that they would sometimes see a gnat or a bug. The investigation was not able to conclusively determine that the facility has a pest problem therefore Allegation #1 and Allegation #2 is UNSUBSTANTIATED. Exit interview was conducted with Lito Vitug and a copy of this report was provided.