complaint·April 5, 2023

On the allegation that ‘Staff abandoned resident at hospital’; the complainant’s concern is that the facility staff refused to accept back the resident at the facility, and abandoned R1 at the skilled nurse facility(SNF). To investigate the allegation, the LPA interviewed the complainant, and the interview revealed that the SNF contacted the facility administrator to inform them that R1 was being discharged from the SNF, because R1 wanted to go back to the facility. However, the complainant added that R1’s mobility had not improved, and required four people assistance to be transferred from place to place. On 03/27/2023, the LPA contacted the complainant, and conducted a second interview about R1. The complainant stated that due to the lack of R1’s participation in their physical therapy, R1 will need a higher level of care than what the facility can provide, consequently the R1 will remain at the SNF until the R1’s mobility increases, and can independently transfer from place to place. On 03/02/2023, the LPA conducted a collateral visit to interview R1. The interview revealed that R1 wants to return to the facility, and was told personally by the facility administrator that they have R1’s room ready, and can return, as soon as their physical therapy indicates that they are ready for discharge. The LPA interviewed the ED , and the interview revealed that the ED visited R1 at the SNF, and explained to R1 that their room at the facility was waiting for them as soon as the PT was completed and that R1 was ready to return with mobility that would enable them to transfer from place to place. Based on the observation, and information obtained, there is not sufficient evidence to support the allegation that staff abandoned the resident at hospital. Therefore, the allegation is deemed Unsubstantiated at this time. Exit interview was conducted. A copy of the report was issued.