complaint·April 5, 2023

On the allegation that ‘Facility staff are not caring for and responding to resident in a timely manner; the complainant’s concern is that care staff is not caring, and responding in a timely manner to R1, due to R1 not able to make monthly payments . The LPA interviewed the complainant on 03/07/2023 at approximately 3:30 p.m., and the interview revealed that they received a concern from R1, who stated that the care staff were taking too long to respond to the signal system(pull cord), and they thought it was because their SSI payment has not been received by the facility. To investigate the allegation, LPA Urena interviewed five residents about the timeliness of the care staff responding to the signal system. Five out of five residents stated that the time varies, but it can take anywhere from 15 minutes to two hours. The LPA interviewed R1, and R1 stated that the care staff sometimes takes long, more than 20 minutes to respond. The R1 stated that the are pretty much independent, but needs someone to watch them when they need to go to the restroom, because they are prone to falling. The LPA interviewed the ED about the signal system, and the respond time for caregivers to provide assistance. The ED stated that it varies depending on the time of the day, however the ED said that the care staff usually takes no more than fifteen(15) minutes to respond. Based on the information obtained through the interviews, there is not enough evidence to support the allegation that facility staff are not caring for and responding to resident in a timely manner due to facility not receiving the SSI payment for R1. Therefore, the allegation is deemed Unsubstantiated at this time. Exit interview was conducted with the Executive Director, and a copy of the report was issued.