complaint·June 14, 2023

initial visit conducted on 9/1/22 and Staff #2 at 11:14am. Regarding Allegation #1 - Facility did not ensure that resident was adequately fed while in care. Per interviews conducted with the Executive Director, Staff #1 and Staff #2, Resident #1 weighs about 230lbs and was well fed. Residents are given other choice of foods to pick from if they do not like the food prepared for each meal. Caregivers are notified by kitchen staff if a resident does not order a meal or if the food tray is picked up untouched by any resident. Caregivers will enquire with the resident why the resident is not eating. Per interviews conducted, Resident #1 would eat the facility food and would also order food through Uber Eats. Resident #1 eats well. Per Staff #1, Resident #1 went through a period where they refused to eat or bath as a result of the staff and family advising Resident #1 not to send money to a person that Resident #1 had met online. Resident #1 felt being ganged up on by everyone. Resident #1 was infatuated and in love with the person. Per Staff #2, Resident #1 would refuse to eat and than would later change their mind and eat. Resident #1 was never left hungry. Regarding Allegation #2 - facility did not meet resident's hygiene needs while in care. Per information obtained from interviews, Resident #1, who is mostly bed bound and receives dialysis three times a week. Resident #1's routine is to have a bed bath or a shower and is changed prior to going to get dialysis treatment after lunch. Per Staff #1 and Staff #2, on 8/24/22, Resident#1 had been bathed and changed and was transported by ambulance to receive dialysis services. Per Staff #2, Resident #1 left the facility clean, otherwise the ambulance driver would have requested staff clean Resident #1 prior to transportation. Resident #1 must have thrown up during transportation. Upon arrival at the dialysis facility, Resident #1 did not receive dialysis services due to low blood pressure and was transported to the hospital. Based on the information provided, LPA Yee was not able to conclusively determine that the facility failed to meet the hygiene needs of Resident #1 while in the care of the transportation company. Based on the investigation, the findings of the above allegations are unsubstantiated. Exit interview was conducted with Joey Vitug since Lito Vitug had to leave the facility during the visit.