complaint·March 19, 2025

On the allegation that, “Staff are not addressing pests at the facility”; it is the concern of the reporting party that the facility kitchen is infested with cockroaches even though the facility receives pest control services. It was further reported that there were three live adult German cockroaches on the kitchen floor, under the ice machine, one live Nymph German cockroach on the kitchen wall, and approximately ten dead cockroaches on the floor, throughout the kitchen. Three photos were submitted as evidence. To investigate the allegation, the LPA inspected the kitchen, conduced resident and staff interviews, conducted a file review and requested records of the facility’s ongoing pest control services and maintenance records. Photos submitted were reported to be of the cockroaches in the kitchen at the facility. Photo #1 shows a close-up view of the floor where it meets the wall. You can see dirt, debris, a black cable, along with a metallic structure. Additionally, there is a cockroach in the center of the image, positioned on the floor, close to the black cable resting on the floor. Photo #2 shows a textured, patterned surface, with a small insect on it that appears to be a cockroach nymph or another small pest, with long antennae extending outward. Photo #3 shows a section of a floor, with noticeable dirt, debris, cockroaches, droppings and small objects scattered around. There are also signs of pest activity, as evidence by what appear to be multiple cockroaches and black droppings in the photo. At 12:25 p.m. the LPA observed a dead cockroach on the floor beneath a table next to the ice machine while inspecting the kitchen. One (1) out of ten (10) residents and one (1) witness revealed that they have observed cockroaches in the residents’ rooms, however the witness revealed that when they notify staff, they will put the residents’ room on the list to spray and take care of it. Five (5) out of eight (8) Staff interviews revealed that they have observed cockroaches in the kitchen and in residents’ rooms from time to time, however pest control services are performed monthly and as needed. Interview with the Assistant Administrator revealed that a health inspector had been at the facility on 03/17/25 and recommended for pest control services to be conducted, however the Assistant Administrator was not aware of the reasons why the services were recommended and revealed that a pest control company services the facility every two (2) weeks. The Assistant Administrator provided the LPA with documentation of the scheduled appointment made with Pest Rangers for 03/17/25, following treatment appointment on 04/01/2025, and invoices for services provided by them on 01/08/25, 02/04/25, and 03/04/25. Report will LIC9099-C, 3rd page. Furthermore, file review revealed that the Administrator submitted an Incident Report (LIC624) reporting that on 03/17/2025, an LA County Dept. of Public Health Inspector conducted a physical plant inspection of the facility and found evidence of bug infestation in the kitchen. Additionally, the Administrator informed the inspector that a Pest Control Maintenance Service was conducted two weeks prior and provided copy of the invoice. Based on the information obtained and interviews there is sufficient evidence to support the allegation occurred; therefore, the above allegation is deemed Substantiated at this time. The following deficiency was observed (See LIC 809-D.) and cited from the California Code of Regulations, Title 22 and California Health and Safety Code. Assistant Administrator was made aware that failure to correct the deficiencies may result in civil penalties. Exit interview conducted. A copy of the report and appeal rights were provided.