complaint·July 2, 2025

(PAGE 2) Report continued from LIC 9099... On 11/12/2024 starting at 10:30 a.m., Investigator Olivia Spindola conducted an interview with Resident #1 (R1). On 12/18/2025 LPA Mosley conducted an unannounced subsequent complaint visit. Starting at 10:15 AM., the LPA, along with Assistant Administrator Rizaandrea Vitug conducted a physical plant tour to ensure there were no immediate health and safety concerns. From 11:30 a.m., - 3:20 p.m., LPA conducted interviews with eight (8) residents and four (4) staff including the Executive Director and the Assistant Administrator and obtained copies of pertinent documents relevant to the investigation. During today’s visit, starting at 10 a.m. LPA conducted the entrance interview and a brief physical plant tour to ensure there are no immediate health and safety concerns and facility is in compliance with Title 22 Regulations. On the allegation Staff member sexually abused resident in care it is the concern of the reporting party (RP) that a staff member came into R1’s room and inappropriately touched R1. To investigate this complaint, on 10/18/2024 a referral was made to the Community Care Licensing Division's (CCLD) Investigation Branch (IB) and Investigator Olivia Spindola was assigned to the investigation. On 10/18/2024 starting at 10:30 a.m., LPA requested copies of pertinent documents relevant to the investigation, starting at 11:05 a.m. LPA conducted a file review. On 11/12/2024 starting at 10:30 a.m., Investigator Olivia Spindola conducted an interview with R1. On 11/21/2024 Investigator Olivia Spindola identified that the complaint did not warrant upgrading and was returned to the Woodland Hills North Regional Office. On 12/18/2025 starting at 11:30 a.m., LPA Mosley conducted interviews with eight (8) residents including R1, four (4) staff including the Executive Director (ED), the Assistant Administrator and obtained copies of pertinent documents relevant to the investigation. Interviews with R1 revealed that in August sometime the exact date is unknown around 2:30 a.m., a shadow of a man, possible staff member entered their unlocked room. The room was dark however there was a dimmed light on. Report continued on LIC 9099C PAGE 3.... (PAGE 3) Report continued from LIC 9099... R1 began grunting, seemingly startled by the person who entered, prompting them to turn around and exit. R1 stated that after this no one returned to their room. R1 was not inappropriately touched or assaulted. Interview with ED revealed that R1 had made the facility aware they believed someone entered their room however was unable to specify who and when. In response, the ED reviewed the security footage but found no evidence of anyone entering R1s room during the approx. day and time. R1 did not disclose any sexual abuse to the ED. Interviews with staff revealed that facility staff do not enter resident rooms without knocking adhering to the facilities privacy policy. The staff have never heard or witnessed inappropriate behavior from colleagues, including any incidents of sexual misconduct. Resident interviews revealed that they have never experienced staff coming into their room without permission and have no concerns with the staff. The resident has never experienced inappropriate or sexual contact from staff and has never heard of such incidents occurring between staff and residents. Furthermore, the residents feel safe at the facility and their needs are being met. Although the allegation may have happened or is valid, there is insufficient evidence to prove the alleged violation did or did not occur. Therefore, the allegation of Staff member sexually abused resident in care is deemed unsubstantiated at this time. No deficiencies were observed or cited. Exit interview conducted. Report was reviewed and a copy was provided.