complaint·March 24, 2026

It was reported that Resident #1’s (R1) door lock was not functioning properly resulting in individuals entering their room and stealing $450 in cash. Interview with R1 revealed that the locking mechanism on their door has been an ongoing issue since they moved into the facility and have addressed it with Maintenance staff several times. R1 stated that it was replaced and the locking mechanism continued to break. R1 further reported that their cash had been stolen out of their wallet, however no time or date was provided. R1 then inquired about transferring their bank institution from out of state to a local institution with the ED. Staff reported only providing R1 assistance with dressing and obtaining ice from the kitchen when requested in addition to routine check-ins. They stated that R1 had not notified them of any stolen cash or about their door lock not functioning. The ED, Staff #1 (S1), and Facility Manager confirmed that R1’s door lock is an ongoing issue that has been replaced previously, however continues to jam due to the way R1 inserts their key. S1 has explained to R1 the proper way of inserting the key, but R1 explains that they are “old” and “does not have time for that.” The facility is currently considering replacing R1’s door lock with an alternative lock that does not require a physical key. The ED and Facility Manager further revealed that due to R1’s bank institution being out of state, R1 is unable to withdraw money or have access to cash resources. The facility has assisted R1 with purchasing medications, co-pays, and miscellaneous items R1 has requested. R1 then repays the facility through checks or would include it with their rent checks. The facility is in the process of assisting R1 with their request for a bank institution transfer. R1’s Individual Service Plan dated 08/28/2025 documented R1 to be at risk for mismanaging finances and lack of funds for incidentals. Additionally, R1 experiences episodes of forgetfulness and episodes of “not being able to recall events.” Based on interviews and record review, although the allegations may have happened or are valid, there is insufficient evidence to prove the alleged violations did or did not occur therefore the allegations are deemed UNSUBSTANTIATED at this time. No deficiency cited. Exit interview conducted. A copy of the report was reviewed and provided.