complaint·November 12, 2024

S1 denied hearing a pop sound and did not think resident was handled roughly but said that R1 demanded an apology in which S1 did. The administrator and staff were not aware of this occurrence until R1 reported to a third party. They stated R1 will let them know of any concerns, however, R1 did not mention this incident to them. Two of the residents interviewed do not feel that staff are being rough with them. Allegation – Facility staff did not provide resident with a call bell. The administrator and staff stated the call bell is placed next to R1 on the bed to request for staff’s assistance. In addition, the door is open or closed based on resident’s preference. They stated that R1 will usually call out the names of the staff instead of using the bell. Staff said that R1 has the tendency of dropping the bell from the bed and when staff see it on the floor, they will pick it up and put it back on the bed. Staff denied closing the bedroom door against resident’s wish to prevent staff from hearing them. Staff stated they check on residents throughout the day and will assist them at night when needed. Staff will ask residents if they want their doors open or closed. During the tour, LPA observed the bell in R1’s room and the door propped slightly open. Residents interviewed stated the staff assist them when needed. Allegation – Facility staff spoke inappropriately to resident. The administrator and staff denied yelling or accusing resident of being too noisy or bothersome to others. If a resident is being loud, staff would ask resident to lower the voice and explain the reason. They do not yell or raise their voice at them. Staff stated sometimes they talk loudly but not in a way to disrespect others. Staff are cautious with their choice of words and do not say or do anything that will violate their personal rights. Two of the residents stated that staff do not yell or say inappropriate things to them. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. An exit interview was conducted with the E. Manalad. A copy of this report along with the appeal rights was provided.