Complaint·October 7, 2022

#2. Staff not assisting resident to the bathroom. It is alleged that that resident #1 (R1) cited example of not being assisted to the bathroom. To investigate the above allegation, LPA interviewed staff and residents on 07/25/2022 between 11:42am - 2:10pm. During the investigation five (05) out of six (06) residents confirmed they are assisted with ADLs and have no issues when needing assistance. Upon record review R1 is able to care for own toileting needs, and is able to communicate needs. Based on LPAs interviews, observation, and record review, there is not enough evidence to support the allegation, therefore the allegation is UNSUBSTANTIATED. #3. Staff not allowing resident to be interviewed. It is alleged that staff told resident #1 (R1) to stop talking when complaining about the facility. During the investigation R1 revealed that staff had not yelled or told R1 to stop talking during the mobile clinic at the facility. Interviews with six (06) out of (06) residents on 07/25/2022 between 11:42am - 2:10pm confirmed that no staff had yelled or told any resident to stop talking. Based on LPAs interviews, observation, there is not enough evidence to support the allegation, therefore the allegation is UNSUBSTANTIATED. No deficiencies cited, Exit interview conducted, Copy of report and appeal rights issued.