complaint·July 20, 2021

At 2:20pm, LPA interviewed Administrator about the date of notification given to residents in relation to the rent increase for SSI Recipients. Administrator stated that a PIN was received from Business Office Manager on May 13, 2021, which was to be given to SSI recipient residents. Letter (PIN) was given to residents on May 14, 2021. Records Review: During the record review, at 3:00pm LPA read Admission Agreement found in complainant’s file. Per the agreement, page 4, under Notice of Rate Changes: If the rate change reflects a government fund increase, written notice is required from the licensee as soon as FOUR SEASONS ASSISTED LIVING is notified. Four Seasons Assisted Living received PIN notice of increased funds on 11/02/2020. The facility did not provide a notice to residents of the rent increase as stated in the admission agreement. Residents received an increase rent fee letter on 05/14/2021. Based on the investigation, there is sufficient evidence to support the claim that the Facility did not provide written notice to the resident for rate increase as stated in the Admission Agreement. Therefore, this allegation is deemed Substantiated at this time. Exit interview Conducted. Deficiencies cited, and a copy of report and appeal rights given to Administrator.