complaint·August 30, 2021

Regarding the allegation: Staff failed to provide a safe and comfortable environment for residents in care Residents stated that they feel safe and comfortable at the facility. Residents stated that they have a new Activities Director and the Activities Director has new and fun activities for them. The residents stated that the food has improved, and overall the facility is safe. The front door is locked at all times, and visitors have to ring bell to be admitted into facility. Residents have not heard anyone making threats, nor have witness anyone being aggressive at Residents' Council meeting. Records Review: The Activities Director left at 3:00pm. The LPA was not able to obtain the Residents’ Council Minutes for July, and August 2021 at time of visit for review. Needs further investigation. An Exit Interview was conducted via telephone with Administrator Melissa Christopher. The report was emailed to the administrator, and the administrator agreed to sign and email the report back within 24 hours.