complaint·April 6, 2022

Regarding the allegation: Lack of supervision results in verbal abuse and bullying amongst residents. It was alleged that Resident #1 was bullying and verbally abusing other residents at this facility due to lack of supervision. To investigate, the LPA conducted interviews with residents and staff. Interviews revealed that staff interact appropriately with residents at this facility and take effective action when there is knowledge of any conflicts between residents. Interviews negated claims that staff was not supervising residents and failed to act when residents required intervention. Interviews revealed that staff will attempt to resolve any disagreements between residents when there is knowledge of such behavior before taking any action, such as moving a resident out of a shared living space and into another space. The administrator did reveal that in the occasion where residents were not able to come to an agreement regarding their differences and living in the same room was no longer an option, they would take effective action to ensure that the residents are separated and their needs are met. Interviews revealed that staff intervened when they gained knowledge that R1 was interacting inappropriately with residents. Attempts by staff and the Administrator were made to diffuse escalating conflicts between R1 and other residents. Interviews with residents indicated that while they have witnessed some residents acting disorderly, that behavior is not common among residents. Interviews further revealed that R1 was assisted in bringing resolution to the ongoing conflicts between R1 and the other residents. Based on the information obtained, there is insufficient evidence to support the claim that Lack of supervision results in verbal abuse and bullying amongst residents. This allegation is deemed Unsubstantiated at this time. No deficiencies cited at this time. Exit interview conducted. A copy of the report was issued.