complaint·April 6, 2022

Regarding the allegation: Facility staff are financially abusing the resident The complainant was concerned that the facility had taken thousands of dollars from Resident #1 (R1), and invoices were red flags. During the investigation, a record review revealed, that the facility has provided the resident with monthly invoices showing the correct amounts due for rent. The record review further revealed that the resident is past due however, all payments and invoices reflect the adequate amounts due since the resident’s admission into the facility. Interviews revealed that the resident was previously at a skilled nursing facility where they were undergoing financial hardship. Interviews with staff and the administrator indicated that all residents are provided alternatives to payment when residents are unable to meet their financial obligation. Staff and administrator negated any complaints or active matters regarding financial abuse. Based on the information obtained, there is insufficient evidence to support the claim, that facility staff are financially abusing the resident. This allegation is deemed Unsubstantiated at this time. No deficiencies cited at this time. Exit interview conducted. A copy of the report was issued.