complaint·May 16, 2023

We did have Staff #1 (S1) last week on 05/12/2023, to speak to R1. Although, I am not sure what was said, we could not hear any yelling or cursing coming from the room. I know that S1 was going to talk to R1 regarding their outstanding balance, and that the eviction topic would not come up. Lastly, R1 has been refusing to pay their portion stating the facility should be charging Medicare and Medi-Cal for their stay at the facility. Later that same day, interview with R1 at 10:40 a.m., revealed that the facility has spoken to R1 various occasion regarding the billing. R1 added a staff person arrived at their room on 05/12/2023 talking about how they want to help me but then started to talk about getting "their money." Afterwards, that staff person began to yell at me and cursed at me, calling me a derogatory, racial slur. Lastly, R1 added that the staff person spoke to them about eviction because I havent paid, but R1 reiterated they will not be moving from the facility. That same day, interview with S1, starting at 11:20 a.m. revealed that they spoke to R1 on 05/12/2023 regarding ways the facility can assist R1 in obtained additional resources such as Social Security Income (SSI) funds. S1 stated the conversation was going great, until the topic of money and the outstanding balance came up. S1 added that R1 began to yell and curse at S1. S1 added they left the room not wanting to cause any emotional disturbance to R1. Lastly, S1 stated they were professional and understanding toward R1, and did not threatened R1 with any eviction. Later that day, interview with residents starting at 01:33 p.m. revealed that staff are nice, professional and have not cussed at any resident at the facility. Although the R1 has an outstanding balance of $15,000 for not paying their portion of rent, interview with Administrator Punit revealed that the facility is looking at additional resources to help R1 obtain additional funds to create a payment plan for their balance. Administrator Punit stated they will not be evicting R1 at this moment as the facility wants to provide every resource available to R1 before doing so. Even though R1 stated they were called a racial slur by S1, and S1 stated they were professional and polite when speaking with R1, it is unsure what was actually said during the conversation between R1 and S1. Thus, there is insufficient evidence to prove that the allegation of Staff threatened resident of eviction and Staff spoke inappropriately to resident occurred. Thus, the allegations are deemed unsubstantiated at this time. LPA Ascencio and Administrator Punit reviewed policies and procedures regarding the eviction process. Exit interview conducted and copy of the report was issued to Administrator Punit.