complaint·August 8, 2023

In addition, resident interviews indicated that they would prefer different variety of foods and meals instead of a rotating schedule. Lastly, although resident interviews indicated that they enjoy the food, other residents indicated that the food is cold, is of low quality and is not known what food item they are eating. That same day, starting at 11:00 a.m., LPA Ascencio conducted a tour of the facility kitchen. The tour revealed a clean and well maintained kitchen area with proper utensils and kitchenware. Additionally, LPA Ascencio observed a variety of perishable and non-perishable goods for resident consumption. During the kitchen tour, an interview with Head Chef revealed that they create a monthly dining calendar for the Assisted Living Facility and SNF. The menus involve a balanced meal consisting of protein, carbohydrates, and vegetables. The Head Chef added that if a resident does not like the food item on the calendar, they have a side menu they can choose consisting of sandwiches or salads. That same day, LPA Ascencio received menus for the month of June 2023 revealing all menus had a balance of protein, carbohydrates and vegetables for lunch and dinner. That same day, when conducting resident interviews, LPA Ascencio observed the lunch meals for 6 residents, which consisted of chicken in a red sauce, mashed potatoes, and cooked squash. Although some resident interviews revealed that they were displeased with the food not being of good quality, observation and additional interviews revealed that the food is of good quality and enjoy what is being served daily. The LPA spoke with Staff Ulka regarding the request of resident wanting different variety and that food should always consists of good quality food types. Thus, based on evidence gathered, the allegation of facility food is not of good quality is deemed unsubstantiated at this time. Regarding the allegation of resident is being harassed by staff. On 06/19/2023, starting at 4:20 p.m., an interview with R1 revealed that they are not being harassed by staff or residents. R1 indicated that they have not had a problem with anyone at the facility and if they do, they can reach out to the staff for assistance. Interview with six (6) residents on 06/26/2023, starting at 11:25 p.m. revealed that no staff member or other resident has harassed them at the facility. Additionally, residents are aware they can reach out to staff or the Administration for assistance if any harassment were to occur. That same day, interview with staff members revealed that they have not seen or heard of any resident being harassed by another staff or resident. Staff members indicated that they could reach out to their Administrator, call the Ombudsman or Community Care Licensing if abuse or harassment were to occur. Based on evidence gathered, the allegation of resident is being harassed by staff is deemed unsubstantiated at this time. Continued on LIC 9099 - C Page 2 Lastly, regarding the allegation of staff is refusing laundry services. On 06/19/2023, starting at 4:20 p.m., an interview with Resident #1 (R1) revealed that they wish to have their own personal laundry service done separately from everyone else. The facilities protocol for laundry services is collecting the dirty laundry from all residents and putting it to wash collectively. Right now, the washer stopped working, so the staff are taking the clothes to the other side, washing them, and drying them on our side. I just don’t want to have all my clothes together. They haven’t lost any clothes, but I don’t want mine with everyone else. That same day, an interview with Staff #1 (S1), starting at 4:30 p.m., confirmed that the washer stopped working, but because the staff have access to the SNF washer, they can continue with laundry services. S1 added that R1 has stated that they want to have their clothes done separately but gave us no reason for it. If R1 would be losing socks, shirts or pants, then maybe we would consider doing laundry service separately, but at this point in time, there is no need. R1 got upset at this gesture but we haven’t had an issue moving forward. Interview with six (6) residents on 06/26/2023, starting at 11:25 p.m. revealed that they do not have a problem with laundry services or services being denied. Additionally, residents confirmed that the washer is not working at the assisted living facility, but the staff have been getting it done on a daily basis. That same day, interviews with various staff members revealed that they do not refuse laundry services for residents. Additionally, staff indicated that the residents can request a specific outfit or clothing item to be washed, and if it is more than that, staff will not refuse and will wash their clothes. Lastly, staff indicated that R1 request their laundry be done separately from everyone else. Although the request was denied, staff indicated that they continue to provide laundry services for R1 and everyone at the facility. Although R1 had requested staff to separate their laundry from the rest of the residents, further interviews with R1 and other residents revealed that the current process of laundry service is working. LPA Ascencio and Ulka spoke regarding the laundry service and reminded that all facility appliances should be fully operational and in good condition. Ulka added that the Maintenance Director is aware of the problem and are currently awaiting parts for repair. Based on evidence gathered through the investigation, the allegation of staff is refusing laundry services is deemed unsubstantiated at this time. Exit interview conducted and a copy of the report was issued. Page 3