complaint·March 7, 2024

Regarding the allegations: Resident not accorded dignity in relationships with staff. It was alleged that Staff #1 (S1) was being disrespectful to Resident #1 (R1). Resident not free from intimidation and/or other actions of a punitive nature. It was alleged that S1 intimidated R1 and threaten to evict R1. Per record review, on January 2, 2022, R1 and S1 had a verbal altercation where R1 believed that S1 called R1 a “bitch” and R1 became aggressive towards S1. According to internal notes from the facility, S1 told R1 that R1 has been “aggressive and unwelcoming to new residents by constantly shouting and embarrassing them at lunch time and that it would be best to have better manners in the community to avoid an eviction.” During the course of the investigation, it was revealed that S1 does not work at the facility anymore. Resident interviews revealed that residents don’t have a problem with any staff members at the facility. Interviews with multiple residents revealed that staff treat residents with respect and dignity. Furthermore, interviews with multiple residents did not reveal any concerns regarding resident feeling intimidated by staff. Resident interviews revealed that residents feel safe at the facility. Interviews with the Administrator and various staff revealed that there have not been any recent issues between staff and residents. The information obtained during the investigation did not include evidence sufficient to corroborate the allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are deemed Unsubstantiated at this time. No deficiencies cited at this time. Exit interview conducted. A copy of the report was issued.