complaint·July 29, 2024

On 7/23/2024 at approximately 2:45p.m., LPA Chochian conducted a collateral visit to interview R1. R1 did not state being a victim of financial abuse or having any other issues while residing at the Four Season Assisted Living facility. R1 expressed wanting to go back to Four Seasons Assisted Living. R1 declined to answer any further questions and was very agitated. LPA spoke with two Social Workers and the current attending Licensed Vocation Nurse (LVN) from the Woodland Center regarding R1. Social Workers and attending LVN report that R1 is very aggressive and agitated most of the time therefore it is very hard to communicate with R1. LPA asked if R1 ever reported any financial abuse or any other issues to them about this facility and both Social Workers and attending LVN confirmed that R1 did not make any complaints to them about this facility. LPA Chochian made a subsequent complaint visit to this facility today and met with facility Administrator and Ulka Sanghavi, Social Service staff. LPA discussed the financial abuse allegation and concerns. Between approximately 12:30pm-1:45pm, LPA toured facility conducted interview with (8) random residents. Regarding “financial abuse” allegation – Interview conducted with R1, facility staff, and other potential witnesses did not reveal/confirm that R1 was a victim of financial abuse at this facility. Interviews revealed that R1 did not pay the facility rent since 10/2021 and statements were provided to R1 at the facility and mailed to mailing address on file. R1 refused to provide any information to LPA. Potential witness interviewed reported that facility provided R1 a statement with a balance statement for 15,820.98 on 4/1/2023 and prior to this date R1 was never told or provided a invoice/statement balance from facility. According to Administrator and facility Social Service staff, R1 was aware of the balance since no payment was made from 10/2021. Rent statements were provided by Administrator showing non-payment of rent since 10/2021 during today’s visit. No other residents reported any type of financial abuse. Based on the above information gathered although the allegation may be valid, there is insufficient evidence to support the allegation or that a violation occurred; therefore, the allegation “Financial abuse” is deemed UNSUBSTANTIATED at this time. Regarding allegation “Staff have not ensured resident's dwelling lock/key operate properly” – Interview conducted with R1, facility staff and other potential witnesses did not confirm/validate this allegation. R1 was asked about this allegation and R1 refused to answer any further questions and expressed wanting to return to this facility. (Continue to 9099c). Eight (8) random residents interviewed during today’s visit validated that their room door lock/key function properly. Staff interviewed reported that if there are any maintenance issues special with a resident’s lock/key for the room it is replaced immediately. Staff reported that R1 never reported that there was an issue with the room lock/key. Staff stated that they were made aware by a visiting nurse on 3/15/2024 that R1 needs a new key which was provided to R1 that same day. Based on the above information gathered although the allegation may be valid, there is insufficient evidence to support the allegation or that a violation occurred; therefore, the allegation “Staff have not ensured resident’s dwelling lock/key operate properly” is deemed UNSUBSTANTIATED at this time. Exit interview conducted. A copy of the report was provided.