complaint·September 27, 2024

Report Continued from LIC9099.. On the allegation Facility staff are withholding mail from resident(s), it is the concern of the reporting party (RP) that Staff 1 (S1) is withholding mail from Resident #1 (R1). To investigate this complaint, LPM and LPA requested pertinent documents to the investigation. The LPM and LPA also conducted interviews with the Administrator, three staff members, and seven residents, including R1 between 10:12am to 11:30am. Interviews with residents revealed that no other resident other than R1 had an issue with receiving mail. Residents stated they receive mail from staff in a timely manner and had no concerns regarding mail. Residents state that the only person they are aware of having any issues with mail is R1. Interviews with staff revealed that mail is passed out regularly and no resident, other than R1 has concerns receiving mail. During the interview with S1, S1 stated that mail is not withheld from any resident including R1. Staff interviews support that mail is monitored and passed out by staff regularly without any concerns of mail being withheld. Based on information obtained, there is insufficient evidence to support the allegation occurred. Therefore, the allegation of Facility staff are withholding mail from resident(s) is deemed unsubstantiated at this time. Exit interview conducted. A copy of the report and appeal rights provided.