complaint·May 23, 2023

(continued from LIC 9099) Administrator also confirmed that R1 had no Share of Cost (SOC) or SSI portion which is specifically stated in R1's contract with the facility. Further interview also revealed that the administrator tried to assist R1 to get R1's SSI by calling Social Security Administration (SSA) but R1 had no CA ID and was not able to transact any business with SSA without it. The administrator was also told by SSA representative that R1's SSI is being paid to a company in Bakersfield. Regarding the allegation that Staff mishandled a resident's medical needs, it was alleged that R1 had no regular doctor. LPA's record review today revealed that R1 was seen by a doctor at the facility almost on a monthly basis. Further review revealed that R1 was seen by R1's appointed Primary Care Physician (PCP) on 02/28/23 and 03/20/23, Dermatologist saw R1 on 03/24/23, 04/24/23 and 05/22/23. R1 was also referred to by R1's PCP to see A Gastrointestinal (GI) doctor on 04/28/23. LPA's interview with the administrator today revealed that the appointment for a GI doctor is currently on process awaiting R1's insurance approval before getting an appointment. Based on the information gathered during this visit, the allegations are deemed unsubstantiated at this time. Exit interview conducted. Copy of this report issued.