complaint·September 27, 2023

(continued from LIC 9099) LPA's interview with three (3) staff today also revealed that all of them bring the dirty diapers to the big garbage bin outside immediately after they change the residents’ diapers. Regarding the allegation that Staff do not answer resident's call bells timely, it was alleged that staff took so long to assist residents when they call for assistance. LPA's interview with eleven (11) residents or more than 15% of current census revealed that eight (8) of the residents stated that staff respond to their call within reasonable time or not more than fifteen (15) minutes. The other three (3) residents interviewed stated that they did not call for help as they did not need any assistance from staff. Based on the information gathered during this and prior visit, the allegations are deemed unsubstantiated at this time. Exit interview conducted. Copy of this report issued.