complaint·November 2, 2023

(continued from LIC 9099) Regarding the allegation that the Facility racially discriminates against a resident in care, it was alleged that Resident #1 (R1) is "black" and that whenever R1 rings own call light, R1 had to wait a long time to get changed while the Hispanic resident next to R1 get to be changed right away. LPA's interview with seven (7) random residents or 10% of the current census today between 10:00 AM to 1:30 PM, five (5) of which are African American and four (4) are incontinent, revealed that seven (7) out of seven (7) residents interviewed did not experience any discrimination from any staff and believed that they were all treated with dignity and respect by all the staff. Regarding the allegation that Facility left resident in a soiled diaper for a long period of time, it was alleged that R1 had to wait a long time to get changed. LPA's record review today between 10:30 AM to 11:00 AM revealed that Reporting Party (RP) lodged the same allegation on prior complaints (complaint control number: 31-AS-20200406125558 and 31-AS-20230530153549) and were both unsubstantiated. LPA's interview with seven (7) random residents or 10% of the current census today between 10:00 AM to 1:30 PM, four (4) of which are incontinent, revealed that seven (7) out of seven (7) residents interviewed that staff came whenever they call within reasonable time or within fifteen (15) minutes and all four (4) incontinent residents stated that they were changed regularly on time. Based on the information gathered during this and prior visit, these allegations are deemed unsubstantiated at this time. Exit interview conducted, copy of this report issued.