complaint·April 16, 2024

This report is amended to change the findings. Licensing Program Analyst (LPA) Gary Tan conducted an unannounced complaint visit at this to investigate the above allegation. LPA met with administrator Marine Karapetyan and state the reason for the visit. LPA conducted physical plant tour at 9:30 AM, requested copies of facility documents relevant to the investigation at 9:49 AM and interviewed the administrator at 10:49 AM. It was alleged that the staff did not provide Resident #1 (R1)’s records to R1’s authorized representative who allegedly faxed the request to the facility on 03/12/24 but was not able to obtain the document until 04/12/24. LPA's interview with the administrator today at 10:49 AM revealed that the R1's authorized representative sent personnel to obtain copies of R1's records on 04/12/24, the administrator however denied that she received the faxed written request on 03/12/24 and only learned about it when R1's authorized representative called which she welcomed coming to the facility to obtain copies of R1's record. Based on the information gathered during this visit, the allegation is deemed unsubstantiated at this time. Exit interview conducted and copy of this report issued.