complaint·May 28, 2024

Allegation # 2: It was alleged that resident was not provided eyeglasses as needed. On 08/22/2022, former LPA Wendell Smith conducted the initial complaint visit and obtained documents pertaining to the investigation. During today’s visit, from 915am to 230pm, LPA conducted a physical plant inspection, additional interviews, and attempted to interview (R1) and witnesses involved in the complaint; but was not successful. Interviews revealed (R1) was hospitalized for a short period of time, and during that time, the facility started to repair the plumbing issues in (R1’s) room. (R1) was discharged before the repairs were completed. (R1) had to be relocated to a temporary room and (R1’s) important personal belongings were transferred to the temporary room by staff, and the Administrator. (R1) was also allowed to enter (R1’s) room at any time, during the repair to gather any personal belongings (R1) wanted. (R1) also did not inform staff about the eyeglasses. Therefore, based on interviews, the allegation is Unsubstantiated at this time. Allegation # 3: It was alleged resident was not provided a wheelchair as needed. On 08/22/2022, former LPA Wendell Smith conducted the initial complaint visit and obtained documents pertaining to the investigation. During today’s visit, from 915am to 230pm, LPA conducted a physical plant inspection, additional interviews, and attempted to interview (R1) and witnesses involved in the complaint; but was not successful. Interviews revealed (R1) was hospitalized for a short period of time, and during that time, the facility started to repair the plumbing issues in (R1’s) room. (R1) was discharged before the repairs were completed. (R1) had to be relocated to a temporary room and (R1’s) important personal belongings were transferred to the temporary room by staff and the Administrator. LPA was informed, that (R1) mainly used (R1’s) walker and did not use the wheelchair. (R1) was also allowed to enter (R1’s) room during the repair to gather any personal belongings (R1) wanted. (R1) did not mention to staff, that (R1) needed the wheelchair. Therefore, based on interviews, the allegation is Unsubstantiated at this time. Allegation # 4: It was alleged resident was not provided oxygen as needed. On 08/22/2022, former LPA Wendell Smith conducted the initial complaint visit and obtained documents pertaining to the investigation. During today’s visit, from 915am to 230pm, LPA conducted a physical plant inspection, additional interviews, and attempted to interview (R1). LPA also attempted to interview witnesses involved in the complaint; but was not successful. Interviews revealed (R1) was hospitalized for a short period of time, and during that time, the facility started to repair the plumbing issues in (R1’s) room. (R1) was discharged before the repairs were completed. (R1) had to be relocated to a temporary room and (R1’s) important personal belongings were transferred to the new room by staff and the Administrator, including (R1’s) oxygen. (R1) also always carries a small and portable oxygen tank. Therefore, based on interviews, the allegation is Unsubstantiated at this time. Allegation # 5: It was alleged resident(s) not accorded dignity. On 08/22/2022, former LPA Wendell Smith conducted the initial complaint visit and obtained documents pertaining to the investigation. During today’s visit, from 915am to 230pm, LPA conducted a physical plant inspection, additional interviews, and attempted to interview (R1) and witnesses involved in the complaint; but was not successful. LPA interviewed residents today, and they reported, staff do treat them with respect and dignity. Therefore, based on interviews, the allegation is Unsubstantiated. Exit interview and copy of report provided.