complaint·July 8, 2025

(continued from LIC 9099) LPA's observation during today's visit revealed that R1 had three (3) cellular phone units in R1's possession but none seems to be working due to unpaid subscription to provider. LPA’s records review also revealed that R1 had a cochlear implant which was lost prior to admission but the administrator successfully obtained a replacement in April 2023 and had it implanted to R1, but R1 removed it despite the instruction that it had to be connected to R1's brain for a minimum of 24 hours to successfully adapt and work properly but R1 did not abide by instruction and eventually broke and lost the implant again. The administrator worked again to obtain another set of implant for R1 and it was shipped from the provider company on 04/01/25 and was received directly by R1, with the condition however that R1 return the old broken implant to the provider company, record review revealed that R1 refused to return the old broken implant and now was billed for $7,995.00 for the new implant. Regarding the allegation that Staff do not properly assist a resident with medical testing and appointments, it was alleged that the staff do not assist R1 and that they have ordered testing for R1 that was not done. LPA's record review today revealed that R1 had numerous doctor's appointments in different disciplines from dental to Neurology to Psychiatric appointment, including an Audiology appointment for testing on 03/28/25. Further facility records review, specifically medical appointment log, also revealed that the staff arranged R1's transportation during these appointments including hearing testing of R1. Based on the information gathered during this and prior visits, these allegations are deemed unsubstantiated at this time. Exit interview conducted. Copy of this report issued