complaint·October 7, 2025

(continued from LIC 9099) Regarding the allegation that Staff did not safeguard resident's belongings, it was alleged that R1's $900 was stolen out of R1's wallet the first weekend of April and R1's roommate Resident #2 (R2) stole R1's Visa card and used it at Walgreen's. LPA's interview with the administrator on 06/18/25 revealed that they reported R1's claim to the police per the facility's theft and loss policy and the police investigated, the police was not able to establish the veracity of R1's claim about the $900 but was able to get the video footage of R1 using own card at Walgreen's. Further interview with the administrator revealed that this always happened to R1 almost every month when the administrator issued R1 an invoice for monthly rent, which R1's hasn't paid for a few months now. Regarding the allegation that Staff spoke inappropriately to residents, it was alleged that R1 was called a "liar" and that Staff #1 (S1) yells. LPA's interview with residents between 11:15 AM to 1:00 PM today, revealed that seven (7) out of seven (7) did not experience being yelled at by S1 or spoken inappropriately by any other staff nor witnessed anyone being yelled at by S1 or spoken inappropriately. Regarding the allegation that Staff withheld mail from resident, it was alleged that staff are withholding mail from R1. LPA's interview with staff revealed that all mail is received in the Administrator's office and recipient residents are called to get their mails, if resident is unable to, care staff deliver the mail to the resident on the same day or the day after. LPA's interview with seven (7) residents or more than 10% of current census revealed that all of them stated that they received their mail regularly all the time. LPA's interview with two (2) care staff and the receptionist who received the mail revealed that they do not withhold any one's mail and/or packages. Based on the information gathered during this and prior visit, these allegations are deemed unsubstantiated at this time. Exit interview conducted. Copy of this report issued.