complaint·January 22, 2026

Regarding the allegation that Staff does not keep facility free from pests, it was alleged that there are cockroaches at the facility, LPA’s observation during this and prior visits revealed that LPA did not observe any cockroaches in random bedrooms and common areas of the facility. LPA’s interview with six (6) residents or 10% of the current census today between 11:00 AM and 1:00 PM revealed that six (6) out of six (6) residents interviewed did not observe any cockroaches in their room or anywhere else in the facility. LPA’s record review also revealed that the facility has a contracted pest control company that visits the facility regularly every month and as needed if there is any reported sighting of pests. Regarding the allegation that staff do not provide a comfortable room temperature for resident, it was alleged that staff do not adjust the room temperature in R1's room. LPA observation during visit revealed that the wall temperature at the facility was set at 75°F. LPA’s interview with the Administrator revealed that every room has their own controller but temperature is controlled by clusters (3-4 rooms per cluster) and did not receive any complaint from any resident about their room temperature because if they did, they would have been adjusted the temperature in their cluster easily. LPA’s interview with six (6) residents or 10% of the current census today between 11:00 AM and 1:00 PM revealed that six (6) out of six (6) residents interviewed did not have any problem with the temperature in their respective rooms. Regarding the allegation that Staff are unable to communicate residents needs due to language barrier, it was alleged that there is a language barrier between staff and residents. LPA’s observation during this and prior visits, during LPA's interview with staff, some staff are bilingual but they spoke conversational English and easily comprehensible. LPA’s interview with four (4) English only speaking residents and two (2) bilingual residents revealed that all residents interviewed did not have any problem communicating with the staff. Regarding the allegation that Staff stole resident’s money, it was alleged that a staff stole $900 dollars from Resident #2 (R2)’s wallet when R2 was sleeping. LPA’s record review between 10:00 AM to 11:00 AM revealed that R2 the same allegation on prior complaint with cc no.: 31-AS-20250617131313 (please see report dated 10/07/25) wherein the police were called and unable to establish the veracity of R1’s claim and was therefore unsubstantiated. LPA's record review also revealed that there was no money given to the facility for safekeeping and per the Administrator, this was the pattern of R1 whenever R1 gets invoiced for R1’s rent at the facility. Based on the information gathered during this and prior visit, these allegations are deemed unsubstantiated at this time. Exit interview conducted. Copy of this report issued.