Complaint·June 22, 2021

LPAs provided copy of PIN to Administrator and instructed Administrator to post in a prominent place easily accessible to residents. LPAs also instructed Administrator to update the PIN's as necessary. In regards to the allegation "facility is in disrepair", it is alleged that some of the hand rails throughout the facility are loose and the main building restrooms do not have grab bars to use. It is also alleged that the majority of the toilets in the main building and the cottages are needing to be replaced or fixed properly because they clog and overflow daily. During physical plant tour of facility, LPAs observed the handrail coming in on the entry side of 1515 Glenn Ave side is loose and not securely attached. LPAs also observed that the two toilets located in the main building bathrooms do not have grab bars in close proximity. Interviews conducted with staff members revealed that bathrooms do not clog daily, however whenever a toilet is clogged they will assist residents with unclogging it or contact a plumber if necessary. Interviews conducted with R2 - R7 revealed that they have no issues with their bathrooms clogging. Based on LPAs observations and interviews which were conducted and record review, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 6 and Chapter 8 are being cited on the attached LIC 9099D. Exit interview held and a copy of this report was provided along with appeal rights. In regards to the allegation "staff not cleaning facility", it is alleged that staff rarely clean the restrooms in the main facility and in the cottages. During today's tour of the facility, LPAs observed various housekeepers cleaning resident bedrooms and bathrooms. Interviews conducted with staff members revealed that staff clean resident bedrooms and bathrooms at least once a day, or as needed. Interviews conducted with R2 - R7 all indicated that they are happy with the cleaning that is done by staff. R2 - R7 indicated that facility staff clean their bedroom and bathrooms at least once a day. Therefore there was insufficient evidence to corroborate with this allegation. Based on statements and interviews conducted with staff, residents, review of resident files and facility file records, there was not enough supportive evidence to concur with the reported allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.