complaint·February 15, 2022

Interviews conducted with staff members all denied the allegation. Staff indicated that the facility does not offer their own insurance. Facility staff indicated resident could have possibly misunderstood staff. Staff provided different insurance options to resident to better serve their specific needs, however no changes have been made to any residents insurance coverage. LPA also spoke to resident in question who confirmed that facility staff have not made any changes to his insurance coverage. All staff members interviewed indicated that they are not forcing any resident to make changes to their insurance coverages. 5 out of 5 residents interviewed indicated that facility staff have not forced them to make any changes to their insurance coverage. Therefore there was insufficient evidence to corroborate with this allegation. Based on statements and interviews conducted with staff, clients, review of resident files and facility file records, there was not enough supportive evidence to concur with the reported allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. Exit interview held, and a copy of this report was provided.