complaint·June 30, 2022

LPA also interviewed staff and all denied the allegation and stated that if its really happened. They would report it immediately. Based on interviews and observations, although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED Allegation#2 " Staff handled resident in a rough manner" LPA interviewed seven residents and five out of seven residents denied the allegation and reported staff never handled them on a rough manner and pushed them hard. LPA interviewed six staff and all denied the allegation and reported no resident ever complained staff handled them roughly and also they never seen any staff handled resident in a rough manner. Administrator also reported that staff received training on how to handle resident. Staff also reported they would never force any resident to take the medication and its violating the human right. If resident refused to take the medication, they would just report it to their primary physician. Based on interviews and observations, although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED Allegation#3 " Resident sustained injuries while in care" LPA interviewed seven residents and six out of seven residents denied the allegation and reported they never had any injury or sustained any injury in the facility. The victims also reported they never got any head or eye injury or any scratches from the staff. LPA also did not observe any residents had any scratches on their face. LPA interviewed staff and also denied the allegation and reported there's no incident reported or filed lately because of residents had or sustained any injuries. Based on interviews and observations, although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED Allegation#4 " Staff threatened residents" LPA interviewed seven residents and four out of seven residents denied the allegation and reported staff never threatened them. Staff are nice to them and they never did that to them or other residents. LPA interviewed staff and they all denied the allegation and reported they never heard any staff threatened residents or no residents ever complained staff threatened them. They are all happy with the staff. Based on interviews and observations, although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED . Allegation#5 "Staff made inappropriate comments towards resident" LPA interviewed seven residents and six out of seven residents denied the allegation and reported the staff are nice to them and respectful to them. LPA interviewed staff and denied the allegation and reported the administrator are very strict on that and very on top of it. The staff also never witnessed any staff made inappropriate comments to residents. Based on interviews and observations, although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED Allegation#6 "Staff did not safeguard residents personal belongings" LPA interviewed seven residents and four out of seven residents denied the allegation and reported they never lost anything in the facility. LPA interviewed the staff and staff reported that they would send two staff to assist resident to search their rooms. Sometimes it may be under their bed, pillow or in the drawer. Staff also stated that its clothes items and they maybe in the laundry room. Based on interviews and observations, although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. Exit interview was conducted with Peter Babaian and a copy of this report and appeal rights provided. Residents reported their diapers always got wet and soiled and staff did not come and change them on time. LPA also review the residents' diaper changing log book and indicated some residents did not get diaper change after 6 hours or only twice a day. Based on LPA's record review and interview, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 6 and Chapter 1 are being cited on the attached LIC 9099D. Exit interview conducted with Victor Mora and a copy of this report and appeal rights provided.