complaint·August 11, 2022

Allegation: Facility does not allow residents to wash their clothing. During this investigation, LPA interviewed Staff #1 through Staff #3 (S-1 through S-3) and Resident #1 through Resident #6 (R-1 through R-6). (3) staff out of (3) indicated they have not received any requests from residents requesting to wash their own clothes. (5) out of (6) residents indicated the facility staff wash their clothing and that they have not requested staff to allow them (residents) wash their (residents) own clothing. Staff and resident interviews do not corroborate this allegation Allegation: Residents bathroom emergency system does not have a pull cord. During this investigation, LPA interviewed Staff #1 through Staff #3 (S-1 through S-3) and Resident #1 through Resident #6 (R-1 through R-6). Staff interviews revealed, resident bathrooms have a signal system. Staff interviews also revealed that some of the signal systems function either by a cordless switch or a switch that has a cord integrated. Interviewed residents indicated they are aware as to how the signal switches and cords operate. LPA also toured the bathrooms, observed and tested the signal system switches. LPA also observed and tested the signal systems in random resident rooms. All tested signal systems were operable. Staff interviews, resident interviews and tour do not corroborate this allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. Exit interview conducted, copy of appeal rights and a copy of this report was provided to the Facility Administrator. Allegation: Facility is not following COVID protocol. During this investigation, LPA interviewed Staff #1 through Staff #3 (S-1 through S-3) and Resident #1 through Resident #6 (R-1 through R-6). LPA also conducted a tour. LPA observed COVID postings throughout the facility. Staff interviews revealed that residents are reminded to maintain social distancing. Interviewed staff also indicated meal times and social activities are staggered to ensure that social distancing is practiced. Staff indicated there are hand sanitizer stations throughout the facility and that there is ample PPE supplies (masks) available. Interviewed Residents indicated there are COVID postings throughout the facility, staff remind residents of social distancing, there are hand sanitizing stations throughout the facility. (5) out of (6) interviewed residents also indicated the staff provide face masks upon request. During LPA’s tour, LPA observed hand sanitizer stations throughout the premises. However, LPA observed all hand sanitizer stations to be empty in cottages 1511 and 1515. Based on facility tour, this allegation is corroborated. Allegation: Facility does not maintain a comfortable temperature in resident's room. During this investigation, LPA interviewed Staff #1 through Staff #3 (S-1 through S-3) and Resident #1 through Resident #6 (R-1 through R-6). (1) staff out of (3) indicated the indoor temperature on the cottage 1511 and 1515 at times feels hot. (4) out of (6) residents indicated the indoor temperature in cottage 1511 and 1515 feels hot. At approximately 11 A.M, LPA toured cottages 1511 and 1515. In cottage 1511, room#1, the room temperature measured 89.2* and in room #4 the temperature measured at 89.6*. LPA also observed resident rooms to have a small fan and some had air conditioning units on their windows. However, the indoor temperature exceeded Title 22 requirements. Based on LPAs observations and interviews which were conducted and record review, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 6 and Chapter 8 are being cited on the attached LIC 9099D. Exit interview conducted, copy of appeal rights and a copy of this report was provided to the Facility Administrator.