complaint·September 27, 2023

During interviews with Staff #1 (S1), they stated that pay phone in cottage #2 is temporarily not working because it was recently renovated, and they are waiting for the company that manages the phones to come and reconnect them. S1 also added that residents have easy access to a portable phone located near the lobby. During interview with Resident #1 (R1), they stated phone was in working order, noticed telephone wire was exposed and confirmed that phone does not work. Based on observations and interviews, there is enough information to verify the allegation. Therefore, the allegation is SUBSTANTIATED at this time. However, although one phone was found to be in disrepair, there is a working portable phone located near the lobby that residents have reasonable access to, to both make and receive confidential calls. Therefore, a citation will not be issued at this time. No health and safety hazards were noted during the visit. Exit interview was conducted and a copy of the report was issued. During interviews with Staff #1 (S1), they stated resident has sufficient storage space and a closet. S1 added that R1 does not allow staff to enter their room which poses a challenge to maintain it. S1 believes R1 is referring to a desk which is not the facility’s responsibility to replace. S1 stated that R1 is free to purchase a new desk at any time, but due to the desk’s current poor condition, it should be removed as it poses a potential safety hazard to R1 and staff. During interview with Resident #1 (R1), they stated a request for replacements of the desk was made but nothing came of it. Based on observations and interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. No health and safety hazards were noted during the visit. Exit interview was conducted and a copy of the report was issued.