complaint·October 12, 2023

It was alleged that staff yell at the residents while in care. To investigate this allegation, LPA interviewed facility staff and residents. Staff interviews revealed that staff do not yell at residents. Some residents are hard of hearing and they need to raise their voice in order to be heard. Between 2:20PM and 2:55PM, ten percent of the residents were interviewed. Resident interviews revealed that staff do not yell at them and that they are nice. Based on interviews there is not sufficient information to verify this allegation. Thus, this allegation is UNSUBSTANTIATED at this time. It was reported that staff did not ensure a resident was taking prescribed medications. To investigate this allegation, between 10:50AM and 11:30AM, staff interviews were conducted. Interviews revealed that R1 refuses to take this medication as prescribed by their doctor. Staff can not force R1 to take their medications since it is their personal right to refuse. Between 2:00PM and 2:20PM, LPA spoke to R1. R1 stated that they do not like taking too much medication and that sometimes they refuse it. Based on interviews there is not sufficient information to support this allegation. Therefore, this allegation is UNSUBSTANTIATED at this time. It was alleged that staff do not provide a comfortable temperature for the residents. To investigate this allegation between 10:50AM and 11:30AM, staff interviews were conducted. Interviews revealed that the air conditioning board burned about a month in a half ago and that it was immediately fixed. Only the right side of the facility was affected by this. The A/C not functioning was reported in the morning and the following day it was fixed. Between 3:00PM and 3:15PM, LPA conducted a facility walk through. The facility temperature measured on the thermometer was 77 degrees. LPA felt fresh air throughout the facility. The facility was not hot and staff told LPA that the AC is functioning once again. Based on interviews and observation there is not sufficient information to support this allegation. Therefore, this allegation is UNSUBSTANTIATED at this time. It was reported that staff speaks inappropriately towards a resident. To investigate this allegation staff interviews were conducted between 10:50AM and 11:30AM. Staff interviews reveal that staff are professional and respectful towards residents in care. Between 2:00PM and 2:20PM, LPA interviewed R1. Interview revealed that R1 was upset at staff because they thought someone stole their belongings. Staff were trying to calm them down and reassuring them that no one took their belongings. R1 denied that staff spoke to them inappropriately. Based on interviews there is not sufficient information to verify this allegation. Therefore, this allegation is UNSUBSTANTIATED at this time. Exit interview conducted and a copy of the report was issued.