complaint·March 13, 2024

It was alleged that staff did not treat resident with dignity and respect. It was reported that R1 was harassed by unidentified facility staff. Between 10:45am and 11:15am, staff interviews were initiated. Interviews revealed that R1 is not harassed by staff. All residents are treated with dignity and respect. Furthermore, R1 never reported to the Administrator that facility staff were harassing them. LPA could not interview R1 because they were out of the community. Between 11:30pm and 12:00pm, LPA reviewed facility records. Records revealed that R1 has a history of multiple psychiatric hospitalizations. Based on interviews and records review, there is not sufficient information to support this allegation. Thus, the allegation is UNSUBSTANTIATED at this time. It was reported that due to lack of supervision resident wandered away from facility. Between 10:45am and 11:15am, staff interviews were initiated. Interviews revealed that facility is not a locked facility. Residents are free to come and go as they please. Moreover, on 2/19/24, R1 left the facility and did not use the sign out book. After 24 hours had passed, the facility contacted the Glendale Police Department and filed a missing person's report. R1 returned to the facility on 3/04/24. Between 11:30pm and 12:00pm, LPA reviewed facility records. Records confirmed what staff had told LPA. Based on interviews and records review, there is not sufficient information to verify this allegation. Therefore, this allegation is UNSUBSTANTIATED at this time. No health and safety issues noted at the time of this visit. Exit interview conducted and a copy of the report was issued.